Our Promise

Offering everything a Bank owned Lease Co offers in managing your vehicle needs. But don’t worry, we never act like a bank. We’re Pure Leasing first, so our love of service always shines through.

We promise to

Save Your Money . How?

As part of our continued partnership approach with our customers, our cost reduction team at Pure Leasing will undertake a detailed free of charge review of your fleet operations. Whether you are seeking to reduce costs, improve vehicle choice or review your fleet policy to meet the changing needs of your business and employees, our team can listen, analyse and recommend a range of solutions.

We promise to save you time. How?

No call options, no recorded voicemail, no protracted waiting for day to day decisions. Pure Leasing has a flat decision making structure and streamlined processes to enable fast and direct issue resolution allowing you to focus your time on your core business.

We promise speed, ease and efficiency. How?

We are reaping the rewards of leading edge IT investment passing on the benefits of a lower cost base to serve to our customers. Collaboration underpins our success, unearths new ideas and delivers the best service. Partners, suppliers and stakeholders are on the same journey as us, searching for better ways to do business, creating happier customers.

We promise to fulfil your service level requirements. How?

Seasons change. Weather changes. Our commitment to delighting customers doesn’t. We have shaped our business around what it takes to deliver a trusted and personal service that is effortless for our customers and meets their individual needs.

We recognise that every customer has different need and so we alignour internal and external service delivery to match the specific needs of our customers.

We promise a service that’s about smiles, not sales.

We may work in the motor industry but we’re not a bunch of Arthur Daley’s. Our staff are not incentivised on sales—just providing the best service they can. So you can relax and enjoy knowing your in safe hands with the best advice without the hard sell. Why, because we wouldn’t want anything else for ourselves.

We promise in keeping things simple.

We think the motor vehicle leasing and finance industry can be a complex place, and we never want you to have a product you feel you don’t fully understand.
Take our three minute videos, each explaining a complicated bit of the vehicle lease in less time it takes to boil and egg. And that’s our attitude to everything -the simpler, the better.

In short we promise to deliver on our promises. How ?

Our very low people turnover has enabled us to develop knowledgeable, experienced and very personable people who passionately understand that customer loyalty is based upon going ‘that extra mile’. This philosophy is underpinned by our Customer Fulfilment Centre which strives to deliver continual process improvement based on our customer feedback.